Job Summary

• As a Customer Success Manager, you will serve as a trusted advisor throughout the customer lifecycle from purchase through renewal.
• Leveraging Customer Health Indicators and data driven insights, you will proactively manage customer engagement to drive adoption, secure renewals, protect recurring revenue, mitigate churn risk, and identify growth opportunities within your portfolio.
• Zayo's Customer Success organization provides our customers with a world class and industry leading lifecycle experience, intentionally designed and aligned to deliver on their needs and expectations.

Matching Summary

Salary

Base: $68,100.00 - $104,700.00 USD/annually; Bonus/Equity: Discretionary annual incentive plan or sales incentive plan may be eligible; Benefits: Health, Dental & Vision Insurance, 401(k) Savings Plan, Generous paid time off policy including paid parental leave

Skills & Requirements

Key Requirements

• Associate or Bachelor’s degree or equivalent experience
• Minimum 5 years Telecommunications industry experience
• Minimum 5 years Customer Success/Account Management experience
• Minimum 3 years managing renewals and revenue retention
• Proficient in Microsoft Word, Excel, and PowerPoint

Work Rights