This role focuses on delivering outstanding service support and installation for a major client through close collaboration with the ADT Team in Scotland
Job Summary
This role focuses on delivering outstanding service support and installation for a major client through close collaboration with the ADT Team in Scotland.
The Programme Manager is responsible for managing chargeable works, avoiding contract penalties by qualifying KPI failures, and ensuring timely resolution of broken calls.
Success requires acting as a commercial partner to drive behavior change between businesses while maintaining open communication via Salesforce and monthly reporting cycles.
Matching Summary
This role focuses on delivering outstanding service support and installation for a major client through close collaboration with the ADT Team in Scotland.
Skills & Requirements
Must-have
Service delivery management experience
Customer KPI and SLA achievement
Installation project coordination
Salesforce and MS Project proficiency
Reactive call operations management
Nice-to-have
CCTV and security product knowledge
Proactive time management skills
Process improvement mindset
Strong communication abilities
Commercial partnership approach
Key Requirements
Experience in engineering or service environment
Ability to demonstrate product knowledge in CCTV/security
Proficiency with internal systems like CBS and JDE