Customer Success Manager - Australia

GitLab

Australia
Not specified; not specified; flexible pyid time o...
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Post-sales adoption and value realization
Git version control and branching strategies
Software development lifecycle knowledge
** GitLab is seeking a Customer Success Manager for the APJ region to enhance customer advocacy and drive the adoption of its DevSecOps platform. The role involves building relationships with clients, facilitating workshops, and translating product usage data into actionable insights to ensure customer satisfaction and retention. **

Job Summary

  • The role involves serving as a trusted advisor to customers across the APJ region to drive adoption and measurable outcomes for GitLab's DevSecOps platform.
  • Candidates will lead workshops, establish Centers of Excellence, and translate product usage data into actionable strategic recommendations for clients.
  • GitLab offers a remote-first culture with flexible paid time off, equity compensation, and a dedicated growth and development fund for team members.

Matching Summary

Match Score: 75

** GitLab is seeking a Customer Success Manager for the APJ region to enhance customer advocacy and drive the adoption of its DevSecOps platform. The role involves building relationships with clients, facilitating workshops, and translating product usage data into actionable insights to ensure customer satisfaction and retention. **

Salary

Not specified; Not specified; Flexible Paid Time Off, Equity Compensation, Growth Fund

Skills & Requirements

Must-have

  • Post-sales adoption and value realization
  • Git version control and branching strategies
  • Software development lifecycle knowledge
  • Continuous integration and deployment practices
  • DevSecOps concepts and best practices
  • Data-driven customer insights and recommendations

Nice-to-have

  • Trusted advisor relationship building
  • Workshop facilitation and Center of Excellence setup
  • Cross-functional collaboration with Product and Engineering
  • APJ regional market insight
  • AI integration in daily workflows

Key Requirements

  • Experience in post-sales customer success or technical account management
  • Direct engagement experience with software development teams
  • Ability to discuss Git workflows and CI/CD pipelines
  • Proven track record of building executive-level relationships

Work Rights

Not specified

Tailored Resume

Cover Letter