Job Summary

• The Operations Manager is responsible for coaching and supervising a group of Team Leaders, ensuring Client Service Level Agreement and financial expectations are achieved.
• Key responsibilities include analyzing and maintaining Client Service Level Agreements, maximizing revenue generation, and managing the performance of direct reports.
• The role requires creating a positive work environment through employee engagement, resolving employee relations issues, and participating in cross-functional meetings to drive continuous improvement.

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Skills & Requirements

Key Requirements

• Associate's Degree with 7+ years experience
• 2+ years progressive management experience
• Sales background required
• Call center experience preferred
• Demonstrated coaching and feedback skills
• Process analysis and improvement ability
• Excellent communication and presentation skills
• Ability to organize and prioritize projects
• Willingness to work flexible schedule

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