Avp Workforce Management, Grcto

UOB

Central Region, Singapore
Tactical forecasting and planning
Scheduling leadership
Real-time adherence oversight
UOB is a leading bank in Asia with a commitment to long-term success

Job Summary

  • UOB is a leading bank in Asia with a commitment to long-term success.
  • The role involves developing forecasts and leading scheduling processes for the Contact Centre.
  • Candidates will collaborate with stakeholders to enhance operational efficiency.

Matching Summary

UOB is a leading bank in Asia with a commitment to long-term success.

Skills & Requirements

Must-have

  • tactical forecasting and planning
  • scheduling leadership
  • real-time adherence oversight

Nice-to-have

  • strong analytical ability
  • excellent communication skills
  • continuous improvement mindset

Key Requirements

  • experience in WFM systems
  • understanding of Contact Centre operations

Work Rights

Not specified

Tailored Resume

Cover Letter