Gorgias is building a unified AI agent platform that transforms ecommerce conversations into personal, seamless, and intelligent customer relationships
Job Summary
Gorgias is building a unified AI agent platform that transforms ecommerce conversations into personal, seamless, and intelligent customer relationships.
As an Enterprise Customer Success Manager, you will manage a portfolio of ecommerce customers, driving product adoption, automation maturity, and long-term operational impact.
The company fosters a culture of AI innovation, providing premium AI tools and encouraging knowledge sharing to enhance customer experiences and internal processes.
Matching Summary
Gorgias is building a unified AI agent platform that transforms ecommerce conversations into personal, seamless, and intelligent customer relationships.
Skills & Requirements
Must-have
Customer Success Management
SaaS account management
AI-powered workflow implementation
Ecommerce customer support
Product adoption and optimization
Customer health and risk management
Nice-to-have
Strong communication skills
Proactive and curious mindset
Experience with ecommerce brands
Passion for AI and automation
Cross-functional collaboration
Continuous learning and improvement
Key Requirements
3+ years in Customer Success or Account Management
Experience managing multiple SaaS customers
Experience working with ecommerce brands or support operations