**
The Wpx Delivery Lead position at JLL in Tokyo, Japan, focuses on overseeing workplace services to ensure exceptional occupant and guest experiences. The role requires strong leadership, operational management skills, and a proactive approach to service delivery in a dynamic environment.
**
Job Summary
The role is proactive and detail-focused to ensure workplace services are delivered to an agreed consistent standard for Occupant and Guest Experience.
Candidates must actively manage a delivery team, supervise coordinators, and align with the Workplace Experience team to create Customer Delight.
The position requires overseeing day-to-day service delivery by vendor partners while ensuring strict compliance with SOPs, SLAs, and safety practices.
Matching Summary
Match Score: 75
**
The Wpx Delivery Lead position at JLL in Tokyo, Japan, focuses on overseeing workplace services to ensure exceptional occupant and guest experiences. The role requires strong leadership, operational management skills, and a proactive approach to service delivery in a dynamic environment.
**
Skills & Requirements
Must-have
5 years facility management experience
Vendor performance management
SLA and KPI compliance
Team leadership and training
Proactive operational checks
Nice-to-have
Hospitality-oriented communication
Bachelor's degree in related field
Conflict resolution skills
Data analysis capabilities
Agile problem solving
Key Requirements
Minimum 5 years in facility or hospitality industry