Desktop Support Technician

University of Arkansas, Fayetteville

Fayetteville, AR, US
Base: $43,923; bonus/equity: not specified; benefi...
Fully remote
Windows and mac operating systems support
It hardware and software troubleshooting
Endpoint management software experience
The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users

Job Summary

  • The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users.
  • The University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance with benefits including health, dental, life and disability insurance, tuition waivers, holidays, leave accrual, and retirement programs.
  • The University of Arkansas is committed to equal opportunity and provides accommodations for applicants with disabilities during the hiring process.

Matching Summary

The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users.

Salary

Base: $43,923; Bonus/Equity: Not specified; Benefits: Health, dental, life and disability insurance, tuition waivers, holidays, leave accrual, retirement programs

Skills & Requirements

Must-have

  • Windows and Mac operating systems support
  • IT hardware and software troubleshooting
  • Endpoint management software experience
  • IT service ticket resolution
  • Hardware deployment and transport

Nice-to-have

  • Strong customer service skills
  • Effective communication skills
  • Ability to create technical documentation
  • Basic TCP/IP networking knowledge
  • Remote software and hardware support

Key Requirements

  • Bachelor’s degree or equivalent technical training
  • Minimum two years computer support experience
  • Preferred two years supporting Windows and Mac
  • Experience with Endpoint management software
  • Must pass criminal background and sex offender registry checks

Work Rights

Must have legal authority to work in the United States

Tailored Resume

Cover Letter