This executive owns the full telesales lifecycle from demand intake through enrollment and retention for Humana's direct-to-consumer sales engine
Job Summary
This executive owns the full telesales lifecycle from demand intake through enrollment and retention for Humana's direct-to-consumer sales engine.
The role requires balancing aggressive growth targets with disciplined execution, exceptional customer experience, and strict regulatory adherence in a highly seasonal Medicare environment.
Candidates must have proven ability to lead large-scale, high-volume sales organizations with measurable results and strong financial capabilities.
Matching Summary
This executive owns the full telesales lifecycle from demand intake through enrollment and retention for Humana's direct-to-consumer sales engine.
Skills & Requirements
Must-have
12+ years leadership in telesales
Medicare Advantage and PDP experience
End-to-end sales funnel management
Annual Enrollment Period execution
CMS compliance and risk management
BPO partner management
CRM and AI-enabled tool proficiency
Nice-to-have
AI-enabled call guidance expertise
Advanced segmentation strategies
Cross-channel integration skills
High-volume seasonal ramp-up experience
Data-driven operational rigor
Culture builder and change leader
Key Requirements
Bachelor's degree required; MBA preferred
12+ years of leadership experience in telesales or inside sales
Experience in healthcare, Medicare, or regulated industries preferred
Proven track record of industry-leading conversion rates and enrollment growth