The role involves creating, amending, or cancelling room reservations for individual guests and large groups while ensuring accurate pre-assignment of rooms
Job Summary
The role involves creating, amending, or cancelling room reservations for individual guests and large groups while ensuring accurate pre-assignment of rooms.
Employees must perform friendly check-in and checkout functions, including escorting VIPs to their rooms and providing directions in the lobby.
The position requires managing financial transactions such as foreign currency exchange, mini-bar charges, and rebates while adhering to strict hotel policies.
Matching Summary
Match Score: 85
The role involves creating, amending, or cancelling room reservations for individual guests and large groups while ensuring accurate pre-assignment of rooms.
Skills & Requirements
Must-have
Guest check-in and check-out procedures
Room reservation creation and amendment
Foreign currency exchange handling
VIP guest welcoming protocols
Mini-bar charge posting accuracy
Marriott Bonvoy program knowledge
Nice-to-have
Friendly and professional demeanor
Strong coordination with housekeeping
Ability to upsell room categories
Experience with group arrivals
Proactive task follow-up skills
Key Requirements
Prior experience in hotel front office operations
Proficiency in guest history and preference updates