First-level problem identification and troubleshooting
Work rotational shifts including weekends
BUREAUSERVE PTE LTD is looking for Tele Helpdesk Officers to provide administrative support and customer service via phone and digital channels. The role requires strong communication skills, customer service experience, and the ability to work shifts, including weekends and public holidays
Job Summary
The role focuses on providing reliable administrative and procedural support to users via phone and digital channels.
Employees must maintain comprehensive issue logs and escalate unresolved issues according to documented procedures.
The position requires working a 4-day work week with shifts from 7.00am to 7.00pm daily, including Sundays and Public Holidays.
Matching Summary
Match Score: 85
BUREAUSERVE PTE LTD is looking for Tele Helpdesk Officers to provide administrative support and customer service via phone and digital channels. The role requires strong communication skills, customer service experience, and the ability to work shifts, including weekends and public holidays.
Skills & Requirements
Must-have
Handle incoming calls and enquiries
First-level problem identification and troubleshooting
Work rotational shifts including weekends
Nice-to-have
Experience supporting digital platforms or e-services
Proficiency in additional languages commonly used in Singapore
Strong sense of accountability and service quality
Key Requirements
Relevant experience in helpdesk or customer service support environments