Technical Support Specialist (durham/raleigh North Carolina)

BD

Durham, North Carolina, USA
On-site (minimum of 4 days in-office presence required)
Clinical training on carefusion products
Customer technical calls
Product operation and maintenance
BD is seeking a Technical Support Specialist in Durham, North Carolina, to provide training and support for their CareFusion products. The ideal candidate will have experience in customer service, particularly within the healthcare sector, and will be responsible for training, troubleshooting, and gathering feedback on product performance

Job Summary

  • The technical support specialist will provide clinical training to customers on all CareFusion products in accordance with established policies and procedures.
  • The primary purpose of this position is to facilitate customer understanding of equipment operation, basic troubleshooting and preventative maintenance.
  • This information is then communicated back to engineering and other departments as necessary.

Matching Summary

Match Score: 85

BD is seeking a Technical Support Specialist in Durham, North Carolina, to provide training and support for their CareFusion products. The ideal candidate will have experience in customer service, particularly within the healthcare sector, and will be responsible for training, troubleshooting, and gathering feedback on product performance.

Skills & Requirements

Must-have

  • clinical training on CareFusion products
  • customer technical calls
  • product operation and maintenance
  • gather user feedback

Nice-to-have

  • work with healthcare professionals
  • interpersonal skills
  • strong communication skills

Key Requirements

  • Bachelor's degree preferred
  • minimum of three years call center experience

Work Rights

Not specified

Tailored Resume

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