Impact is seeking a Systems Analyst to oversee the health and optimization of their FreshWorks technology stack, particularly FreshDesk and FreshChat, ensuring efficiency and alignment with business operations. The ideal candidate will have extensive experience in systems administration, cross-functional process design, and data management, with a focus on simplification and automation
Job Summary
You will own the day-to-day health, configuration, and continuous improvement of the systems that power how we work, most critically our FreshWorks implementation.
You will spend your time across systems administration and optimization, cross-functional process design, and data partnership to ensure clean, well-structured, and reliable data.
We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
Matching Summary
Match Score: 85
Impact is seeking a Systems Analyst to oversee the health and optimization of their FreshWorks technology stack, particularly FreshDesk and FreshChat, ensuring efficiency and alignment with business operations. The ideal candidate will have extensive experience in systems administration, cross-functional process design, and data management, with a focus on simplification and automation.