Analista De Métricas

APACTix / Ticketmaster / Live Nation Entertainment

Mexico City, Mexico
Not specified; not specified; superior legal benef...
Onsite
2+ years experience in customer service or data analysis
Advanced excel skills including pivot tables and formulas
Experience generating kpi reports for service teams
APACTix, a part of Ticketmaster and Live Nation Entertainment, is seeking a Metrics Analyst to enhance customer service through data analysis and reporting. The role requires a focus on KPIs, communication, and collaboration to improve user interactions and overall service quality

Job Summary

  • This role is responsible for monitoring, analyzing, and improving customer interactions to ensure high-quality service experiences.
  • The analyst will generate key reports on CSAT, FCR, and ASA metrics while identifying fluctuations and proposing corrective actions.
  • Employees benefit from direct contracts, superior legal benefits, free parking, and a collaborative culture within Live Nation Entertainment.

Matching Summary

Match Score: 85

APACTix, a part of Ticketmaster and Live Nation Entertainment, is seeking a Metrics Analyst to enhance customer service through data analysis and reporting. The role requires a focus on KPIs, communication, and collaboration to improve user interactions and overall service quality.

Salary

Not specified; Not specified; Superior legal benefits included

Skills & Requirements

Must-have

  • 2+ years experience in customer service or data analysis
  • Advanced Excel skills including pivot tables and formulas
  • Experience generating KPI reports for service teams

Nice-to-have

  • Zendesk platform knowledge
  • Conversational English proficiency
  • Ability to create executive presentations

Key Requirements

  • Bachelor's degree in Administration, Communication, or Engineering
  • Minimum 2 years of relevant work experience
  • Proficiency with Zendesk Explore and Excel

Work Rights

Not specified

Tailored Resume

Cover Letter