The Customer Support Associate II position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements
Job Summary
The Customer Support Associate II position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
This position provides customer service support and resolution of non-routine problems regarding client's product or services.
Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).
Matching Summary
The Customer Support Associate II position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
Skills & Requirements
Must-have
customer service support
resolve customer issues
maintain broad knowledge
track and document information
demonstrate patience
Nice-to-have
strong customer service orientation
flexible and adapt to changes
work as a team member
pleasant and professional tone
Key Requirements
six plus months of customer service experience preferred