We’re looking for a Manager for the Technical Project Implementation Team to join our growing Professional Services Team and to play a key role in managing clients and helping onboard new clients
Job Summary
We’re looking for a Manager for the Technical Project Implementation Team to join our growing Professional Services Team and to play a key role in managing clients and helping onboard new clients.
The Implementation Team Lead oversees members of the team in order to help organize and prioritize work assignments, assist on client calls when needed, develop and update processes, and help manage escalated clients.
Our culture is rooted in integrity, empathy, and shared enthusiasm; we look for curious minds and courageous collaborators who bring sun-drenched optimism and drive.
Matching Summary
We’re looking for a Manager for the Technical Project Implementation Team to join our growing Professional Services Team and to play a key role in managing clients and helping onboard new clients.
Skills & Requirements
Must-have
Technical Project Management experience
SaaS product implementation
Professional services in software delivery
Enterprise client SAAS sales
Global environment experience
Resolving complex client issues
Nice-to-have
Curious minds and courageous collaborators
Sun-drenched optimism and drive
Empathy and shared enthusiasm
Process-focused problem-solving ability
Familiarity with SQL/NoSQL databases
HR Tech industry knowledge
Key Requirements
+3 years experience as a team lead
+4 years hands-on SAAS implementation experience
Experience in a SAAS company
Ability to self-manage and execute projects
Demonstrated ability to handle day-to-day work challenges
Resilient in the face of constraints
Ability to interact professionally with diverse stakeholders