Technical Support Delivery Analyst- Talent Acquisiton

Harkett

Warsaw, Poland
Base: zł148,800 pln - zł223,200 pln; bonus/equity:...
Fully remote
Saas enterprise software support
Object oriented programming knowledge
Sql syntax basics
Workday’s Customer Support teams are driven by a passion for our products and the success of our customers' User experience

Job Summary

  • Workday’s Customer Support teams are driven by a passion for our products and the success of our customers' User experience.
  • The role involves handling a queue of support cases, prioritizing issues based on severity and customer impact while collaborating with multiple teams to deliver solutions.
  • Workday offers flexible work schedules, career path empowerment, work-life balance, and champions equal opportunities for everyone.

Matching Summary

Workday’s Customer Support teams are driven by a passion for our products and the success of our customers' User experience.

Salary

Base: zł148,800 PLN - zł223,200 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and stock grants; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • SaaS Enterprise software support
  • Object Oriented Programming knowledge
  • SQL syntax basics
  • API client experience
  • 24x7 global support shifts
  • Customer case queue management

Nice-to-have

  • Creative approach and eagerness to learn
  • Collaborative team player
  • Resilience under tight deadlines
  • Mentoring and coaching skills
  • Experience with SOAP, WSDL, XML
  • Health monitoring tools experience

Key Requirements

  • 3 years experience with SaaS Enterprise software
  • Confident verbal and written communicator
  • Basic knowledge of Object Oriented Programming languages
  • Basic SQL syntax knowledge
  • Basic API client experience
  • Ability to support HCM and Talent Acquisition solutions
  • Experience managing case queues
  • Experience with web service integrations
  • Experience with log analysis
  • Experience with health monitoring tools

Work Rights

Not specified

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