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Cigna is seeking a strategic leader for the role of Cx Digital and Tech in Bengaluru, India, focusing on enhancing post-sales customer experiences through technology and analytics. The ideal candidate will bridge the gap between customer experience (CX) priorities and product development, ensuring that data-driven decision-making is integral to the process.
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Job Summary
Provide strategic CX Digital leadership across post‑sales customer journeys, with a strong focus on technology‑enabled experience improvements, product development partnership, and data‑driven decision making across International Health markets.
This role supports CX teams by working closely with Product, Engineering, Analytics, and Platform teams to ensure customer experience initiatives are embedded into product roadmaps and delivery cycles.
The role brings a strong analytics mindset to CX problem‑solving, helping teams identify friction, measure outcomes, and continuously improve post‑sales experiences across web and mobile platforms.
Matching Summary
Match Score: 75
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Cigna is seeking a strategic leader for the role of Cx Digital and Tech in Bengaluru, India, focusing on enhancing post-sales customer experiences through technology and analytics. The ideal candidate will bridge the gap between customer experience (CX) priorities and product development, ensuring that data-driven decision-making is integral to the process.
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Skills & Requirements
Must-have
CX Digital leadership
post-sales customer journeys
technology-enabled experience improvements
data-driven decision making
product roadmaps and delivery cycles
web and mobile platforms
digital analytics and performance measurement
Nice-to-have
regulated / insurance domain experience
compliance-driven constraints
trust, accuracy, and consistency requirements
Key Requirements
Senior Band 3
Deep understanding of end-to-end customer journeys
Strong ability to understand and influence product development processes
Strong background in digital analytics and performance measurement