WPP is seeking a highly technical IT manager to oversee End User Services and drive strategic technology operations across the India market
Job Summary
WPP is seeking a highly technical IT manager to oversee End User Services and drive strategic technology operations across the India market.
The role involves leading line management of engineers, ensuring SLA compliance, and implementing continuous improvement initiatives using ITIL methodologies.
Candidates must possess strong leadership skills, expertise in endpoint infrastructure including Microsoft OS and Active Directory, and experience with MDM solutions like Jamf and Intune.
Matching Summary
WPP is seeking a highly technical IT manager to oversee End User Services and drive strategic technology operations across the India market.
Skills & Requirements
Must-have
End User Services management
ITIL and ITSM frameworks proficiency
Endpoint security and device management
Active Directory and identity access controls
Ticket queue and SLA compliance oversight
Budget management and vendor contracts
Nice-to-have
AI-driven support solutions experience
Cross-functional collaboration skills
Culture of innovation and mentoring
Cloud-based environment optimization
Strategic technology roadmap development
Key Requirements
Bachelor's degree in Information Technology or Computer Science
Strong leadership and team management capabilities
Proficiency in IT governance and risk mitigation strategies