Intercom is seeking a Staff Product Manager in Berlin to lead product development in AI-powered customer engagement. The role requires a strong focus on understanding customer needs, defining product roadmaps, and collaborating with engineering and design teams
Job Summary
Intercom is seeking a Staff Product Manager to lead the future of business messaging and AI-powered customer engagement.
The role involves managing roadmaps, collaborating with engineers and designers, and leveraging AI to accelerate product development.
Benefits include competitive salary, annual bonus, equity, generous paid time off, and a hybrid working model requiring three days in the office.
Matching Summary
Match Score: 85
Intercom is seeking a Staff Product Manager in Berlin to lead product development in AI-powered customer engagement. The role requires a strong focus on understanding customer needs, defining product roadmaps, and collaborating with engineering and design teams.
Salary
Competitive salary; Annual bonus and equity included; Generous paid time off above statutory minimum
Skills & Requirements
Must-have
Deep customer problem understanding
AI system and LLM knowledge
Technical fluency with modern stacks
Roadmap definition and communication
Outcome-oriented product delivery
Nice-to-have
High ownership and leadership drive
Collaboration with engineering teams
Leveraging AI for efficiency
Global team collaboration skills
Key Requirements
Evidence of impact and potential over years of experience
Ability to independently define complex customer problems
Strong technical fluency with APIs and SaaS infrastructure