Not specified; not specified; comprehensive reward...
Strong customer service skills
Experience in call centre environment
Active listening and clear articulation
The role serves as the primary interface between the organisation and over 4 million CPF members to assist with retirement and healthcare needs
Job Summary
The role serves as the primary interface between the organisation and over 4 million CPF members to assist with retirement and healthcare needs.
Candidates will manage personalised service across multiple channels including calls, video calls, counters, and text messaging to ensure total member satisfaction.
The position offers a hybrid work model, comprehensive benefits, and potential for emplacement into a permanent role after initial contract completion.
Matching Summary
Match Score: 85
The role serves as the primary interface between the organisation and over 4 million CPF members to assist with retirement and healthcare needs.
Salary
Not specified; Not specified; Comprehensive rewards package including annual leave, pro-family leave, medical and dental benefits
Skills & Requirements
Must-have
Strong customer service skills
Experience in call centre environment
Active listening and clear articulation
Problem solving and conflict resolution
Ability to learn quickly on the spot
Nice-to-have
Data-driven strategies and agility
Collaboration and seamless communication
Compassionate and empathetic approach
Inquisitive nature and courage
Professional and friendly demeanor
Key Requirements
Relevant experience in a call centre environment
Strong communication and problem-solving abilities
No prior working experience required for entry-level