Customer Service Representatives X14

Capita

United Kingdom
Base: £25,155; bonus/equity: not specified; benefi...
Fully remote
Proven call centre experience
High volume inbound calls
Excellent telephone manner
You will be part of a specialist and knowledgeable team supporting with various pension enquiries

Job Summary

  • You will be part of a specialist and knowledgeable team supporting with various pension enquiries.
  • This is a remote role working 37.5 hours per week, Monday to Friday, with shift patterns between the core hours of 8.30am to 6pm, there’s no evenings or weekends.
  • Starting salary £25,155 per annum with 23 days' holiday (rising to 27) and other benefits.

Matching Summary

You will be part of a specialist and knowledgeable team supporting with various pension enquiries.

Salary

Base: £25,155; Bonus/Equity: Not specified; Benefits: 23 days' holiday (rising to 27), Discounted insurance policies, Company matched pension, Life assurance, 15 weeks' fully paid maternity/adoption/shared parental leave, paternity pay of two weeks, Discounts on retails, socialising, health and wellbeing, travel and technology

Skills & Requirements

Must-have

  • Proven call centre experience
  • High volume inbound calls
  • Excellent telephone manner
  • Ability to show empathy
  • Genuine passion for customer service
  • Excellent attention to detail

Nice-to-have

  • Supportive team environment
  • Fast-paced environment
  • Virtual and comprehensive training

Key Requirements

  • Minimum 5 years UK residency
  • Enhanced security clearance required
  • Proven call centre experience

Work Rights

Proof of right to work checks required

Tailored Resume

Cover Letter