Process Analyst, Commercial Experience Service Delivery
Diageo
Bogota, Colombia
Edi order management and resolution
Customer service sla adherence
Supply chain and 3pl collaboration
The Order Management Executive serves as the primary link between Customer Service and Supply Teams to ensure on-time, in-full shipments
Job Summary
The Order Management Executive serves as the primary link between Customer Service and Supply Teams to ensure on-time, in-full shipments.
Responsibilities include managing EDI ordering corrections, stock reconciliation, and resolving credit blocks to minimize customer impact.
The role requires building credible relationships with customers and internal teams while continuously improving service levels in a competitive environment.
Matching Summary
The Order Management Executive serves as the primary link between Customer Service and Supply Teams to ensure on-time, in-full shipments.
Skills & Requirements
Must-have
EDI order management and resolution
Customer service SLA adherence
Supply chain and 3PL collaboration
Order scheduling and operational planning
Credit and collection issue follow-up
Nice-to-have
Strong networking and influencing skills
Process documentation maintenance
CARM Control agenda promotion
Proactive problem-solving abilities
Cross-functional team cooperation
Key Requirements
Ability to work under supervision for routine activities
Experience with structured service line environments
Capacity to seek guidance in unexpected situations