Service Delivery Manager

SHI International Corp.

Base: $70,000 - $85,000 ote; bonus/commissions: in...
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Service delivery operations oversight
Customer relationship management
Incident and request management
** SHI International Corp. is seeking a Service Delivery Manager to oversee service delivery operations and ensure customer satisfaction within their Expert Support and Managed Services. The ideal candidate will have experience in customer support, particularly with Microsoft Services, and possess strong interpersonal and analytical skills. **

Job Summary

  • The Service Delivery Manager is responsible for the day-to-day management of service delivery, routine customer business reviews, and ensuring a high level of satisfaction for their assigned customers.
  • Responsibilities include overseeing service delivery operations, monitoring ticket interactions, establishing relationships with key customers, and collaborating with internal departments to exceed customer expectations.
  • Benefits may include medical, vision, dental, 401K, and flexible spending, with estimated on-target earnings between $70,000 - $85,000.

Matching Summary

Match Score: 75

** SHI International Corp. is seeking a Service Delivery Manager to oversee service delivery operations and ensure customer satisfaction within their Expert Support and Managed Services. The ideal candidate will have experience in customer support, particularly with Microsoft Services, and possess strong interpersonal and analytical skills. **

Salary

Base: $70,000 - $85,000 OTE; Bonus/Commissions: Included in OTE; Benefits: Medical, vision, dental, 401K, flexible spending

Skills & Requirements

Must-have

  • Service delivery operations oversight
  • Customer relationship management
  • Incident and request management
  • Microsoft Services expertise
  • Business review and presentation delivery

Nice-to-have

  • Team collaboration and contribution
  • Proactive problem-solving
  • Adaptable communication style
  • Self-motivated professional growth

Key Requirements

  • 2+ years in direct customer support
  • 1+ years delivering Microsoft Services
  • Bachelor's degree or equivalent experience
  • 2+ years incident/request management & SLAs
  • Microsoft 365/Azure certification preferred

Work Rights

Not specified

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