Customer Service Team Leader

083

Strong leadership abilities
Clear and approachable communicator
Customer service understanding
You will lead a team of consultants supporting residential customers with technical and account enquiries while ensuring service standards are met

Job Summary

  • You will lead a team of consultants supporting residential customers with technical and account enquiries while ensuring service standards are met.
  • The company offers 26 weeks paid parental leave for both primary and secondary caregivers along with discounted internet and mobile services.
  • As a proud B Corp Certified company, the organization celebrates difference and maintains high standards for social and environmental performance.

Matching Summary

You will lead a team of consultants supporting residential customers with technical and account enquiries while ensuring service standards are met.

Skills & Requirements

Must-have

  • Strong leadership abilities
  • Clear and approachable communicator
  • Customer service understanding
  • Advanced computer skills
  • Proficient in negotiation

Nice-to-have

  • Telco industry knowledge
  • Innovative thinking
  • Works well independently
  • Tech-savvy background

Key Requirements

  • Leadership experience managing medium to large teams
  • Experience meeting call handling targets
  • Ability to foster professional business relationships

Work Rights

Not specified

Tailored Resume

Cover Letter