Travel & Expenses Customer Support - German Speaker

Airbus Portugal SA

Coimbra, Portugal
Hybrid
Fluency in english and german
1+ year customer support experience
Phone contact handling skills
The role involves managing incoming phone calls, emails, and chat messages for Airbus travelers while maintaining a positive tone

Job Summary

  • The role involves managing incoming phone calls, emails, and chat messages for Airbus travelers while maintaining a positive tone.
  • Employees must identify traveler needs and provide accurate information based on Airbus policies, tax laws, and expense reporting tools.
  • The position offers a hybrid working model with diverse career opportunities within Airbus European core countries.

Matching Summary

The role involves managing incoming phone calls, emails, and chat messages for Airbus travelers while maintaining a positive tone.

Skills & Requirements

Must-have

  • Fluency in English and German
  • 1+ year Customer Support experience
  • Phone contact handling skills

Nice-to-have

  • Service now experience
  • KDS NEO experience preferred
  • Google workplace proficiency
  • Resilient when handling complaints
  • Proactive initiative taking

Key Requirements

  • 1+ years work experience in Customer Support
  • Mandatory fluency in English and German
  • Strong phone contact handling skills

Work Rights

Not specified

Tailored Resume

Cover Letter