Dispute Resolution Specialist

QBE North America

Parramatta, NSW, Australia
Not specified; not specified; benefits include hyb...
Hybrid
Experience in personal injury scheme
Knowledge of motor accident injuries act 2017
Strong written and verbal communication skills
QBE North America is seeking a Dispute Resolution Specialist for their Customer Relations team in Parramatta, Adelaide, or Newcastle, Australia. The role involves managing disputes related to motor vehicle accidents and improving customer experiences while being part of a supportive hybrid work environment

Job Summary

  • This role offers a unique opportunity to deliver fair and equitable outcomes while managing disputes made by customers under the CTP Reform Scheme.
  • The successful candidate will manage organizational obligations and compliance regarding disputes under the Motor Accident Injuries Act 2017 (NSW).
  • QBE offers a hybrid working model, life leave, 18 weeks' gender-equal flexible leave for new parents, and access to various insurance product discounts.

Matching Summary

Match Score: 85

QBE North America is seeking a Dispute Resolution Specialist for their Customer Relations team in Parramatta, Adelaide, or Newcastle, Australia. The role involves managing disputes related to motor vehicle accidents and improving customer experiences while being part of a supportive hybrid work environment.

Salary

Not specified; Not specified; Benefits include hybrid working, life leave, and paid super for new parents

Skills & Requirements

Must-have

  • Experience in personal injury scheme
  • Knowledge of Motor Accident Injuries Act 2017
  • Strong written and verbal communication skills
  • Ability to interpret medical terminology
  • Proven decision-making and recommendation skills

Nice-to-have

  • Previous experience in coaching or mentoring
  • Solution-focused mindset with resolution approach
  • Background in allied health or clinical exposure
  • Experience driving continuous improvement initiatives
  • Ability to influence stakeholders for performance

Key Requirements

  • Experience in CTP, workers compensation, or legal background
  • Completion of work rights, police, and credit checks
  • Understanding of Personal Injury Commission procedures

Work Rights

Must complete work rights check

Tailored Resume

Cover Letter