Pro Experience Manager

Home Depot

Raleigh, North Carolina, US
**
Customer service leadership
Pro customer flow management
Inventory on-shelf availability
** The Home Depot is seeking a Pro Experience Manager in Raleigh, NC, responsible for overseeing store operations, enhancing customer service, and managing the Pro team to drive sales and loyalty. The ideal candidate should have experience in retail management, possess strong leadership skills, and be committed to maintaining high customer service standards. **

Job Summary

  • Oversee the execution of store standards, including customer service, department readiness, and operational processes to increase sales, loyalty, and Pro Xtra signups.
  • Drive efficient Pro customer flow, enforce Pro standards, and ensure deliveries are on-time and complete while coaching and training associates on company policies and safety procedures.
  • Perform Manager on Duty responsibilities, execute safe opening and closing processes, and collaborate with Store Leaders to provide input on Pro strategies.

Matching Summary

Match Score: 75

** The Home Depot is seeking a Pro Experience Manager in Raleigh, NC, responsible for overseeing store operations, enhancing customer service, and managing the Pro team to drive sales and loyalty. The ideal candidate should have experience in retail management, possess strong leadership skills, and be committed to maintaining high customer service standards. **

Skills & Requirements

Must-have

  • Customer service leadership
  • Pro customer flow management
  • Inventory on-shelf availability
  • Order accuracy and on-time completion
  • Safety procedures adherence
  • Store opening and closing duties

Nice-to-have

  • Champion GET culture
  • Drive associate morale
  • Talent acquisition input
  • Associate concern resolution
  • Model safe work practices

Key Requirements

  • 1 year of relevant work experience
  • Management of people experience
  • Retail operations experience
  • Must be 18 years of age or older
  • Legally permitted to work in the United States
  • Ability to work a flexible schedule

Work Rights

Not specified

Tailored Resume

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