Manager-engineer Unified Comms 2nd Line Operations - Vois
Vodafone
Pune, India
On-site
Cisco unified communications services
Voice over ip solutions
Sip protocol
The purpose of this role is to support 2nd line operations for Cisco Unified Communications services and Voice over IP solutions for global enterprise customers
Job Summary
The purpose of this role is to support 2nd line operations for Cisco Unified Communications services and Voice over IP solutions for global enterprise customers.
You will provide end-to-end 2nd line technical incident support for Unified communications services and resolve reported incidents within service level agreements.
Opportunity to work with cutting-edge technology in a global enterprise environment with continuous learning and development opportunities.
Matching Summary
The purpose of this role is to support 2nd line operations for Cisco Unified Communications services and Voice over IP solutions for global enterprise customers.
Skills & Requirements
Must-have
Cisco Unified Communications services
Voice over IP solutions
SIP protocol
Oracle SBC
MS Teams
NGIN
IMS
Nice-to-have
Self-motivated to keep abreast of changes
Collaborative and inclusive work environment
Continuous learning and development opportunities
Key Requirements
Six or more years of experience
Scripting/programming experience, preferably in Python
Experience with tools such as Remedy, Netcool, Palladion, VoIP Future, and Science Logic
Good knowledge of automation tools and cognitive technologies