Customer Service Representative With Danish (m/f/x)

3M UK

Wrocław, Poland
Hybrid
Customer relationship management
Order management
Erp and crm systems
Proactively manage customer relationships, acting as the single point of contact for all queries and issues, and maintaining relationships with Premium Accounts by understanding and anticipating their service needs

Job Summary

  • Proactively manage customer relationships, acting as the single point of contact for all queries and issues, and maintaining relationships with Premium Accounts by understanding and anticipating their service needs.
  • Collaborate with internal logistics, Customer Issue Resolution, and collection teams, as well as business stakeholders, to guarantee service quality and resolve claims.
  • 3M offers programs to support well-being, competitive pay and benefits, private medical care, life insurance, retirement scheme, and opportunities for professional development and work-life balance.

Matching Summary

Proactively manage customer relationships, acting as the single point of contact for all queries and issues, and maintaining relationships with Premium Accounts by understanding and anticipating their service needs.

Skills & Requirements

Must-have

  • Customer relationship management
  • Order management
  • ERP and CRM systems
  • English and Danish C1 level

Nice-to-have

  • Self-motivation and initiative
  • Interpersonal skills
  • Collaborative team-oriented approach
  • Solutions-focused mindset

Key Requirements

  • Minimum 2-3 years professional experience in Customer Service
  • Experience in Order Management, Supply Chain, or Accounting
  • Strong skills in ERP (SAP preferred) and CRM systems
  • English and Danish at minimum C1 level

Work Rights

Not specified

Tailored Resume

Cover Letter