Lead end-to-end quality function across service operations
Own and govern icair framework globally
Drive root cause analysis using 5 whys fmea pdca
PCCW-HKT DataCom Services Ltd is seeking a Senior Manager for Quality Management Systems in Manila, responsible for leading quality assurance initiatives and managing a team to enhance service operations. The ideal candidate should have extensive experience in service delivery, strong analytical skills, and proven leadership capabilities to drive continuous improvement and ensure customer satisfaction
Job Summary
The Senior Manager leads the end-to-end quality function with full ownership of the ICAIR framework as the core driver of continuous improvement.
This role is accountable for correlating improvement initiatives to measurable reductions in incidents and sustained improvements in customer experience.
The position requires direct management of high-priority complex incidents while driving root cause analysis excellence using structured methodologies.
Matching Summary
Match Score: 85
PCCW-HKT DataCom Services Ltd is seeking a Senior Manager for Quality Management Systems in Manila, responsible for leading quality assurance initiatives and managing a team to enhance service operations. The ideal candidate should have extensive experience in service delivery, strong analytical skills, and proven leadership capabilities to drive continuous improvement and ensure customer satisfaction.
Skills & Requirements
Must-have
Lead end-to-end quality function across service operations
Own and govern ICAIR framework globally
Drive root cause analysis using 5 Whys FMEA PDCA
Manage team of QA Managers and Analysts
Define quality performance frameworks KPIs and dashboards
Nice-to-have
Strong stakeholder influence and executive communication skills
Experience operating across global matrixed organizations
Ability to link actions to business outcomes
Proven problem solver in delivery environments
Key Requirements
Extensive service operations experience in IP and transmission networks
Leadership experience managing teams and cross-functional initiatives
Demonstrated experience in ISO 9001:2015 frameworks