Base: $25.30 - $37.95; bonus/equity: not specified...
Fully remote
Timely, accurate, exceptional support
Solutions-focused approach
Utilizes procedures, policies, erp
Provide timely, accurate and exceptional support experience for our teammates and leaders
Job Summary
Provide timely, accurate and exceptional support experience for our teammates and leaders.
Consistently achieves performance metrics and upholds service level agreement metrics regarding commitments to problem resolution time frames.
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more.
Matching Summary
Provide timely, accurate and exceptional support experience for our teammates and leaders.
Salary
Base: $25.30 - $37.95; Bonus/Equity: Not specified; Benefits: Yes
Skills & Requirements
Must-have
timely, accurate, exceptional support
solutions-focused approach
utilizes procedures, policies, ERP
resolving issues upon first contact
case management tool
performance metrics and SLAs
quality guidelines
Nice-to-have
passion for service
active listening
customer-focused mindset
collaborative communication
tailoring communication
Key Requirements
1 years of experience in human resources
5 years in customer service
Bachelor’s Degree in HR, Business, or related field