In_associate_contact Center Modernization_gcc_advisory_gurugram
pwc.is
Gurugram, India
Contact center transformation
Ai-led contact center solutions
Presales and solution design
At PwC, people in data and analytics engineering focus on leveraging advanced technologies and techniques to design and develop robust data solutions for clients
Job Summary
At PwC, people in data and analytics engineering focus on leveraging advanced technologies and techniques to design and develop robust data solutions for clients.
We are seeking an experienced Manager with strong expertise in Contact Center Transformation to drive presales engagements, solution design, and customer conversations.
We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life.
Matching Summary
At PwC, people in data and analytics engineering focus on leveraging advanced technologies and techniques to design and develop robust data solutions for clients.
Skills & Requirements
Must-have
Contact Center Transformation
AI-led contact center solutions
Presales and solution design
Client stakeholder management
Contact Center Operations & KPIs
Nice-to-have
Intelligent automation
Process mining
Digital workflow solutions
Value-driven work
Innovation and technology
Key Requirements
8-10 years experience in Presales, Solution Consulting, or Contact Center Transformation
Proven client stakeholder management
Strong understanding of project delivery models
Hands-on expertise in Chatbots & Voicebots
Experience with leading platforms like Kore.ai, Uniphore, Amazon Connect
Bachelor’s degree in Computer Science, Computer Engineering, Information Systems, or related fields