Customer Success Manager

SOCi

Vancouver, Canada
Base: $70,000 to $100,000 cad; bonus/equity: bonus...
On-site
Account owner
Customer relationships
Product adoption
As the account owner, quarterback and driver of account enablement, adoption, expansion, and end-user engagement, the Customer Success Team is directly impacting our rapid growth in enterprise social media management

Job Summary

  • As the account owner, quarterback and driver of account enablement, adoption, expansion, and end-user engagement, the Customer Success Team is directly impacting our rapid growth in enterprise social media management.
  • Proactively build relationships, identify and mitigate risk and expand product adoption in a one-to-many approach for our largest portfolio of customers.
  • SOCi is redefining how multi-location enterprises achieve local and AI search visibility with the world’s first agentic workforce.

Matching Summary

As the account owner, quarterback and driver of account enablement, adoption, expansion, and end-user engagement, the Customer Success Team is directly impacting our rapid growth in enterprise social media management.

Salary

Base: $70,000 to $100,000 CAD; Bonus/Equity: bonuses/commission; Benefits: Comprehensive Benefits Package

Skills & Requirements

Must-have

  • account owner
  • customer relationships
  • product adoption
  • enterprise software experience
  • multi-channel communication strategies

Nice-to-have

  • driven by achievement
  • strong customer-centric mentality
  • thought leadership encouraged

Key Requirements

  • Proven track record of exceeding goals
  • Experience in SaaS, Social Media Management
  • Comfort interacting with C-level executives

Work Rights

Not specified

Tailored Resume

Cover Letter