Service Manager

FAMILY AND DISABILITY SERVICES

Cairns, Queensland, Australia
Base: $110k + super; benefits: nfp salary pyckagin...
Manage operational and business administration functions
Provide professional leadership to crisis support employees
Ensure delivery of high quality best practice service
This role involves leading the operational and business administration function of the Lifeline Crisis Support service while providing professional leadership to employees

Job Summary

  • This role involves leading the operational and business administration function of the Lifeline Crisis Support service while providing professional leadership to employees.
  • The organization offers significant NFP salary packaging benefits allowing employees to save tax on everyday living expenses up to $15,900 annually.
  • UnitingCare Queensland is a large not-for-profit committed to child safety, diversity, and creating safe workplaces for children, young people, and the elderly.

Matching Summary

This role involves leading the operational and business administration function of the Lifeline Crisis Support service while providing professional leadership to employees.

Salary

Base: $110k + Super; Benefits: NFP salary packaging up to $15,900 + $2,650 for meals & entertainment; Bonus/Equity: Not specified

Skills & Requirements

Must-have

  • Manage operational and business administration functions
  • Provide professional leadership to Crisis Support employees
  • Ensure delivery of high quality best practice service
  • Coordinate recruitment of volunteer crisis supporters
  • Assess students in Lifeline accredited training

Nice-to-have

  • Participative supervision and performance management skills
  • Strong engagement with help seekers accessing services
  • Commitment to diversity and inclusive workplace culture
  • Proactive focus on service recruitment planning
  • Ability to utilize data to inform strategic planning

Key Requirements

  • Tertiary Qualification in Social Work, Psychology or Social Science
  • Current drivers licence
  • Positive Blue Card
  • Willingness to undergo Criminal History check
  • Experience working in crisis support

Work Rights

Not specified

Tailored Resume

Cover Letter