5 years customer service or collections experience
Strong excel skills for data analysis
Excellent verbal and written communication skills
The role involves supporting markets by managing collection portfolios and handling customer-sensitive collection calls and delinquency letters
Job Summary
The role involves supporting markets by managing collection portfolios and handling customer-sensitive collection calls and delinquency letters.
The specialist acts as the primary liaison to third-party collection agencies and coordinates monthly collection meetings with stations.
Responsibilities include assisting station sales staff, performing credit reviews for new advertiser setups, and ensuring proper approvals for bad debt accounts.
Matching Summary
The role involves supporting markets by managing collection portfolios and handling customer-sensitive collection calls and delinquency letters.
Skills & Requirements
Must-have
5 years customer service or collections experience
Strong Excel skills for data analysis
Excellent verbal and written communication skills
Nice-to-have
Associates degree in Accounting or Management
Ability to manage multiple projects with competing priorities
Proactive approach in a fast-paced environment
Key Requirements
Minimum 5 years' experience in customer service or collections
Associates degree in Accounting or Management preferred