Customer Experience Associate I

MedRisk

GT
**
Workers' compensation claims knowledge
Strataware compiq call track proficiency
Bill review logs reading ability
** MedRisk is seeking a Customer Experience Associate I to provide efficient and courteous customer service related to workers’ compensation claims for multi-state medical providers. The role requires handling phone inquiries, utilizing specific company systems, and demonstrating both individual and team capabilities. **

Job Summary

  • The role involves providing prompt and professional customer service for multi-state medical providers regarding workers' compensation claims.
  • Candidates must utilize specific company computer systems including StrataWare, CompIQ, and Call Track to ensure accurate communication.
  • This position is exclusively open to Guatemalan candidates who possess at least 85% English proficiency.

Matching Summary

Match Score: 75

** MedRisk is seeking a Customer Experience Associate I to provide efficient and courteous customer service related to workers’ compensation claims for multi-state medical providers. The role requires handling phone inquiries, utilizing specific company systems, and demonstrating both individual and team capabilities. **

Skills & Requirements

Must-have

  • Workers' compensation claims knowledge
  • StrataWare CompIQ Call Track proficiency
  • Bill Review Logs reading ability
  • 85% English proficiency requirement
  • Guatemalan citizenship requirement

Nice-to-have

  • Ability to work in team environment
  • Experience with commercial products
  • Adherence to standard scripts and guidelines

Key Requirements

  • Must be a Guatemalan citizen
  • 85% English language proficiency
  • Understanding of medical bill processing rules

Work Rights

Must have Guatemalan citizenship

Tailored Resume

Cover Letter