Customer Success Manager - Open Coverage

Thomson Reuters

Base: $93,100 - $172,900 usd; bonus/equity: target...
Hybrid
1-3 years customer success experience
Saas company background required
Crm and customer success platform proficiency
This role involves owning the post-sale relationship for a portfolio of customers to ensure they achieve measurable value throughout their lifecycle

Job Summary

  • This role involves owning the post-sale relationship for a portfolio of customers to ensure they achieve measurable value throughout their lifecycle.
  • The position requires driving product adoption, monitoring customer health, and proactively mitigating churn risks while collaborating with internal teams on renewals.
  • Thomson Reuters offers a comprehensive benefits package including flexible vacation, mental health days, tuition reimbursement, and a hybrid work model.

Matching Summary

This role involves owning the post-sale relationship for a portfolio of customers to ensure they achieve measurable value throughout their lifecycle.

Salary

Base: $93,100 - $172,900 USD; Bonus/Equity: Target sales incentive included; Benefits: Comprehensive health, dental, vision, 401k match, and wellness programs

Skills & Requirements

Must-have

  • 1-3 years Customer Success experience
  • SaaS company background required
  • CRM and Customer Success platform proficiency
  • Portfolio management of accounts
  • Renewal and upsell execution

Nice-to-have

  • Trusted advisor mindset
  • Data-driven decision making
  • Strategic partnership building
  • Cross-functional collaboration skills
  • Empathetic and curious nature

Key Requirements

  • Bachelor's degree in Business or related field
  • 1-3 years in Customer Success or Account Management
  • Experience within a SaaS environment

Work Rights

Not specified

Tailored Resume

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