Care Specialist I (philadelphia, Pa / Full Time In-office)

FreedomCare

Philadelphia, PA, United States
Base: $20.00 - $23.00 ph; bonus/equity: not specif...
On-site
1 year high-volume inbound call center experience
Crm proficiency (salesforce, medflyt, verint)
Full-time in-office attendance in philadelphia
FreedomCare is dedicated to revolutionizing the home care industry by supporting patients with caregivers in their own homes

Job Summary

  • FreedomCare is dedicated to revolutionizing the home care industry by supporting patients with caregivers in their own homes.
  • The role involves managing high-volume inbound and outbound calls regarding HR inquiries and processing patient care requests while ensuring compliance.
  • Employees receive excellent in-house training, competitive compensation, medical benefits, retirement plans, and opportunities for career growth.

Matching Summary

FreedomCare is dedicated to revolutionizing the home care industry by supporting patients with caregivers in their own homes.

Salary

Base: $20.00 - $23.00 per hour; Bonus/Equity: Not specified; Benefits: Medical, retirement, wellness programs

Skills & Requirements

Must-have

  • 1 year high-volume inbound call center experience
  • CRM proficiency (Salesforce, Medflyt, Verint)
  • Full-time in-office attendance in Philadelphia
  • Strong verbal communication and active listening
  • Ability to de-escalate frustrated callers

Nice-to-have

  • Bilingual in Spanish or other languages
  • Two years healthcare call center experience
  • Startup or healthcare industry background
  • Passion for empathy and positive attitude

Key Requirements

  • At least 1 year of call center experience
  • Must commute to Philadelphia office 5 days a week
  • Computer proficiency and strong typing skills

Work Rights

Not specified

Tailored Resume

Cover Letter