Enterprise Customer Success Manager

SOCi

Remote, United States
Base: $110,000 - $150,000 usd; bonus/equity: + com...
Fully remote
8+ years enterprise customer success experience
Proven track record influencing c-level executives
Strong analytical and problem-solving skills
SOCi is seeking an experienced Enterprise Customer Success Manager to lead strategic initiatives with top-tier clients, focusing on customer retention, revenue growth, and relationship management. The position is remote and offers a competitive salary range with a comprehensive benefits package

Job Summary

  • The role involves leading strategic initiatives to preemptively identify churn risks and drive transformative revenue growth for top-tier customers.
  • SOCi is a leader in AI-powered marketing solutions trusted by nearly 1,000 top brands including Ford and Ace Hardware.
  • Employees receive comprehensive benefits including health insurance, dental, vision, a 401(k) match, and flexible paid time off.

Matching Summary

Match Score: 85

SOCi is seeking an experienced Enterprise Customer Success Manager to lead strategic initiatives with top-tier clients, focusing on customer retention, revenue growth, and relationship management. The position is remote and offers a competitive salary range with a comprehensive benefits package.

Salary

Base: $110,000 - $150,000 USD; Bonus/Equity: Plus commission; Benefits: Comprehensive package with 401(k) match

Skills & Requirements

Must-have

  • 8+ years enterprise customer success experience
  • Proven track record influencing C-level executives
  • Strong analytical and problem-solving skills
  • Experience mentoring junior team members
  • Ability to work 100% remotely

Nice-to-have

  • Experience in SaaS or local search marketing
  • Fluency in French, Spanish, or German
  • Background in social media management
  • Knowledge of reputation management tools

Key Requirements

  • Bachelor's degree or equivalent education
  • 8+ years deep enterprise-level customer success experience
  • Track record of shaping customer outcomes and mentoring

Work Rights

Not specified

Tailored Resume

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