Contact Center Supervisor

BankGlenview

Northbrook, IL, United States
Base: $50,000 - $65,000; bonus/equity: eligibility...
Hybrid
Daily guidance and support
Training and educating representatives
Monitoring work performance
Responsible for providing daily guidance and support to customer service representatives, completing daily work assignments, answering inquiries, and suggesting changes to improve efficiency and service

Job Summary

  • Responsible for providing daily guidance and support to customer service representatives, completing daily work assignments, answering inquiries, and suggesting changes to improve efficiency and service.
  • We offer competitive pay and discretionary or incentive bonus eligibility, a comprehensive benefit package, and opportunities to grow and develop in your career.
  • The company prides itself on an award-winning culture, rated a Top Workplace by the Chicago Tribune for 11 years and Employee Recommended by the Globe & Mail for 6 years.

Matching Summary

Responsible for providing daily guidance and support to customer service representatives, completing daily work assignments, answering inquiries, and suggesting changes to improve efficiency and service.

Salary

Base: $50,000 - $65,000; Bonus/Equity: eligibility to earn an annual bonus; Benefits: Medical Insurance, Dental, Vision, Life insurance, 401(k) with company match, tuition reimbursement, and more

Skills & Requirements

Must-have

  • Daily guidance and support
  • Training and educating representatives
  • Monitoring work performance
  • Answering customer service calls
  • Preparing various reports

Nice-to-have

  • Award-winning culture
  • Entrepreneurial spirit
  • Opportunities for development
  • Family-friendly work hours

Key Requirements

  • 2-3 years customer contact experience
  • Leadership ability
  • Prior management experience
  • Experience in Insurance or Financial industry
  • Ability to work 10am-7pm shift

Work Rights

Not specified

Tailored Resume

Cover Letter