Director, Customer Retention

HighLevel

United States
Not specified; not specified; not specified
On-site
Customer lifecycle management expertise
Churn prevention and de-escalation skills
Early adoption and value realization focus
HighLevel is seeking a Director of Customer Retention to lead their customer experience and success initiatives. The ideal candidate will have a strong background in customer lifecycle management and team leadership, focusing on improving retention and customer value realization

Job Summary

  • The role involves leading HighLevel's retention engine across early adoption, de-escalation, frontline care, and customer value realization.
  • You will partner closely with cross-functional teams to ensure customers achieve success in their critical first 90 days.
  • HighLevel is a global, remote-first organization with over 2,000 team members that values initiative, clarity, and execution.

Matching Summary

Match Score: 85

HighLevel is seeking a Director of Customer Retention to lead their customer experience and success initiatives. The ideal candidate will have a strong background in customer lifecycle management and team leadership, focusing on improving retention and customer value realization.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • Customer lifecycle management expertise
  • Churn prevention and de-escalation skills
  • Early adoption and value realization focus
  • High-performing team building and scaling
  • Cross-functional partnership for customer success

Nice-to-have

  • Data-driven decision making capabilities
  • Remote-first organizational experience
  • AI-powered business operating system knowledge
  • Ambitious and ownership-oriented mindset

Key Requirements

  • Deep expertise in customer lifecycle management
  • Proven track record in churn prevention
  • Experience developing managers and scaling programs

Work Rights

Not specified

Tailored Resume

Cover Letter