Sr Tech Service Desk

Unisys

Fully remote
Tier 1 and tier 2 support experience
Hardware and software maintenance skills
Network connectivity troubleshooting
Unisys is seeking a Senior Tech Service Desk professional to provide Tier 1 and Tier 2 support, focusing on troubleshooting hardware/software issues and network connectivity. The ideal candidate should have 2-4 years of experience and a High School Diploma or GED, with a commitment to customer service and problem-solving

Job Summary

  • This role provides Tier 1 and Tier 2 support by troubleshooting complex hardware, software, and network issues.
  • The successful candidate will identify root causes of problems and communicate resolutions to both technical and non-technical users.
  • The position involves supporting L1 and L2 agents in resolving ongoing day-to-day client incidents and queries.

Matching Summary

Match Score: 85

Unisys is seeking a Senior Tech Service Desk professional to provide Tier 1 and Tier 2 support, focusing on troubleshooting hardware/software issues and network connectivity. The ideal candidate should have 2-4 years of experience and a High School Diploma or GED, with a commitment to customer service and problem-solving.

Skills & Requirements

Must-have

  • Tier 1 and Tier 2 support experience
  • Hardware and software maintenance skills
  • Network connectivity troubleshooting
  • Voice communications and voicemail systems
  • Remote access to desktop equipment

Nice-to-have

  • Strong analytical problem solving skills
  • Ability to communicate with non-technical users
  • Experience supporting client incidents

Key Requirements

  • High School Diploma or GED required
  • 2-4 years' experience in area of responsibility
  • Eligible for U.S. export control authorizations

Work Rights

Must be eligible for U.S. Government export control authorizations

Tailored Resume

Cover Letter