Future Opportunities: Dedicated Service Advisor (chicago)

Gusto

Chicago, United States
Competitive base pyy; equity (rsus); benefits incl...
On-site
6+ years customer experience
1+ years payroll knowledge
2+ years account management
The Dedicated Service Advisor serves as the primary point of contact for customer inquiries while acting as a subject matter expert for Gusto's core products

Job Summary

  • The Dedicated Service Advisor serves as the primary point of contact for customer inquiries while acting as a subject matter expert for Gusto's core products.
  • Employees receive competitive base pay, benefits, and equity (RSUs) to share in the company's success.
  • All team members are expected to actively engage with AI tools relevant to their role to improve efficiency and quality.

Matching Summary

The Dedicated Service Advisor serves as the primary point of contact for customer inquiries while acting as a subject matter expert for Gusto's core products.

Salary

Competitive base pay; Equity (RSUs); Benefits included

Skills & Requirements

Must-have

  • 6+ years customer experience
  • 1+ years payroll knowledge
  • 2+ years account management
  • Salesforce proficiency required
  • AI fluency in customer roles

Nice-to-have

  • Strong rapport building skills
  • Proactive customer engagement
  • Strategic problem solving abilities
  • Cross-functional collaboration experience

Key Requirements

  • 6+ years of customer experience
  • 1+ years in Payroll domain
  • 2+ years in account management
  • Expertise in Salesforce and Google Suite
  • Demonstrated AI fluency

Work Rights

Not specified

Tailored Resume

Cover Letter