Customer Support Specialist

ecobee

Canada
Base: $23.07 cad ph; benefits: medical, dental + v...
Fully remote
Troubleshoot ecobee products
Provide guidance on energy conservation
Diagnose and solve technical issues
ecobee is seeking a Customer Support Specialist to join their technical support team, focusing on providing exceptional customer experiences while assisting with smart home products. The role requires strong customer service skills, effective communication, and a passion for technology. Candidates should be flexible with their schedules, as the position involves working various shifts, including weekends and holidays

Job Summary

  • As a Technical Support Specialist, you’ll be the first line of support at ecobee, diagnosing and solving technical and non-technical issues through phone, email, and chat.
  • You will be provided with all the knowledge and tools required to be able to provide a memorable experience to our Smart Owners, during your first 8 weeks of paid Training.
  • This position includes an hourly rate of $23.07 CAD per hour, as well as a comprehensive benefit package.

Matching Summary

Match Score: 85

ecobee is seeking a Customer Support Specialist to join their technical support team, focusing on providing exceptional customer experiences while assisting with smart home products. The role requires strong customer service skills, effective communication, and a passion for technology. Candidates should be flexible with their schedules, as the position involves working various shifts, including weekends and holidays.

Salary

Base: $23.07 CAD per hour; Benefits: medical, dental and vision plans; life, long-term disability, flexible spending and health savings accounts, accrued paid time off, paid Holidays, RRSP retirement benefits.

Skills & Requirements

Must-have

  • Troubleshoot ecobee products
  • Provide guidance on energy conservation
  • Diagnose and solve technical issues
  • Handle customer inquiries via phone, email, chat
  • Work with smart home products and services

Nice-to-have

  • Friendly and accessible communication style
  • Passion for customer support
  • Eagerness to learn new technology
  • Advocating for energy conservation

Key Requirements

  • Strong customer service experience
  • Superior verbal and written communication skills
  • Ability to multi-task and use various systems
  • Ability to search for answers independently
  • Aptitude to learn new technology
  • Efficiently listen and document interactions
  • Fluency in written and spoken Spanish language is an asset

Work Rights

Not specified

Tailored Resume

Cover Letter