Sr. Technical Solutions Engineer

The Comcast Nbcuniversal Foundation Inc

Multiple Locations
Primary location pyy range: $106,822.08 - $160,233...
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Diagnosing technical issues
Reading logs and analyzing failures
Translating technical findings
** The Comcast NBCUniversal Foundation is seeking a Sr. Technical Solutions Engineer to join their Universal Ads team, responsible for diagnosing and resolving complex technical issues. This role involves collaboration across departments to support advertisers and ensure smooth platform functionality. **

Job Summary

  • The Technical Solutions Engineer is responsible for diagnosing and resolving complex technical issues across the Universal Ads platform, serving as the connective layer between Customer Success, Product, Engineering, and advertisers.
  • You will be triaging issues as the first line of defense for advertiser and customer solutions support requests, investigating bug issues, and driving resolution through cross-functional collaboration.
  • Build and maintain internal documentation including troubleshooting runbooks, product playbooks, and known issue logs for CS and Product teams.

Matching Summary

Match Score: 75

** The Comcast NBCUniversal Foundation is seeking a Sr. Technical Solutions Engineer to join their Universal Ads team, responsible for diagnosing and resolving complex technical issues. This role involves collaboration across departments to support advertisers and ensure smooth platform functionality. **

Salary

Primary Location Pay Range: $106,822.08 - $160,233.12; Colorado, Illinois Pay Range: $93,469.32 - $160,233.12; California Pay Range: $80,116.56 - $148,364.00; Benefits: best-in-class

Skills & Requirements

Must-have

  • Diagnosing technical issues
  • Reading logs and analyzing failures
  • Translating technical findings
  • Working with technical teams
  • Digital advertising platform support

Nice-to-have

  • Proactive problem identification
  • Internal documentation creation
  • Subject matter expertise development

Key Requirements

  • 3+ years in a technical role
  • SQL, HTML5, Javascript, APIs
  • Experience with technical teams
  • Bachelor's Degree

Work Rights

Not specified

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