Production Support Senior Supervisor

The Cigna Group

Ibm i platform expertise
Sql and rpg proficiency
Overnight batch monitoring rotation
This role involves leading day-to-day production support activities for the Policy Administration System on the IBMi platform within a global healthcare organization

Job Summary

  • This role involves leading day-to-day production support activities for the Policy Administration System on the IBMi platform within a global healthcare organization.
  • The supervisor is responsible for overseeing overnight batch processing, managing incident response, and driving root cause analysis to ensure operational stability.
  • Candidates must be flexible to support a rotational overnight schedule and possess strong technical skills in SQL and RPG for hands-on troubleshooting.

Matching Summary

This role involves leading day-to-day production support activities for the Policy Administration System on the IBMi platform within a global healthcare organization.

Skills & Requirements

Must-have

  • IBM i platform expertise
  • SQL and RPG proficiency
  • Overnight batch monitoring rotation
  • Incident management leadership
  • Agile framework participation

Nice-to-have

  • Policy administration system experience
  • ITIL framework familiarity
  • Automation and innovation drive
  • Global team collaboration skills
  • Mentorship and coaching abilities

Key Requirements

  • Minimum 5 years production support experience
  • Strong knowledge of IBM i (AS/400) platform
  • Proficiency in SQL and RPG programming
  • Experience with Jira and ServiceNow tools
  • Bachelor's degree in IT or related field

Work Rights

Not specified

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