Associate, Payroll Client Services - Sat- Wed - Amer

qaremote.jobs

Americas
Base: $19,650 - $44,200 usd; bonus/equity: not spe...
On-site (fixed schedule from saturday to wednesday)
Payroll customer service experience
Manage payroll inquiries
Advanced knowledge in specific jurisdictions
Remote is seeking an Associate for its Payroll Client Services team to provide exceptional support in payroll inquiries, working Saturdays to Wednesdays. The ideal candidate will have experience in payroll customer service and a commitment to customer satisfaction

Job Summary

  • Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls.
  • Provide advanced-level support, addressing complex issues and ensuring customer satisfaction is prioritized throughout their journey.
  • Partner effectively with teams across Customer Experience, Payroll Operations, Benefits, Tax, and Finance to ensure timely and accurate resolutions within strict service level agreements (SLAs).

Matching Summary

Match Score: 85

Remote is seeking an Associate for its Payroll Client Services team to provide exceptional support in payroll inquiries, working Saturdays to Wednesdays. The ideal candidate will have experience in payroll customer service and a commitment to customer satisfaction.

Salary

Base: $19,650 - $44,200 USD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Payroll customer service experience
  • Manage payroll inquiries
  • Advanced knowledge in specific jurisdictions
  • Exceed customer expectations
  • Zendesk, Slack, and Notion experience
  • Team-oriented environment

Nice-to-have

  • Continuous learning in payroll
  • Ambitious problems
  • Future focused work culture

Key Requirements

  • Experience in a payroll customer service role
  • Robust understanding of regulatory requirements
  • Superior written and verbal communication skills
  • Ability to engage with diverse stakeholders
  • Manage multiple priorities

Work Rights

Not specified

Tailored Resume

Cover Letter