Senior Manager, Customer Success

Live Nation Entertainment

Not specified, United States
Base: $110,000 - 120,000 usd; bonus/equity: stock ...
Not specified
6+ years relevant experience in technology or ecommerce
Proven customer success or client service background
Strong financial analysis and forecasting skills
Live Nation Entertainment is seeking a Senior Manager for Customer Success, responsible for managing client relationships and optimizing digital products in a fast-paced environment. The ideal candidate should have over six years of experience in technology or e-commerce, with a strong focus on customer success, relationship management, and operational improvements

Job Summary

  • The role involves pivoting between external client management and internal business operations to drive growth within a dynamic environment.
  • Employees will manage client portfolios, conduct quarterly business reviews, and translate client feedback to product teams to optimize digital offerings.
  • The company offers comprehensive benefits including health coverage, generous paid time off, stock programs, and career development opportunities.

Matching Summary

Match Score: 85

Live Nation Entertainment is seeking a Senior Manager for Customer Success, responsible for managing client relationships and optimizing digital products in a fast-paced environment. The ideal candidate should have over six years of experience in technology or e-commerce, with a strong focus on customer success, relationship management, and operational improvements.

Salary

Base: $110,000 - 120,000 USD; Bonus/Equity: Stock Program included; Benefits: Medical, Vision, Dental, 401(k) match, PTO

Skills & Requirements

Must-have

  • 6+ years relevant experience in technology or ecommerce
  • Proven customer success or client service background
  • Strong financial analysis and forecasting skills
  • Experience with digital product optimization
  • Ability to manage multiple workstreams simultaneously

Nice-to-have

  • MBA degree preferred
  • Consulting industry experience
  • Entrepreneurial spirit and innovative mindset
  • Agile operational discipline
  • Strategic problem-solving abilities

Key Requirements

  • BA/BS degree required, MBA preferred
  • US work authorization without sponsorship required
  • 6+ years of experience in tech, ecommerce, or consulting
  • Must be comfortable with financial reporting and Excel analysis

Work Rights

Must possess US work authorization

Tailored Resume

Cover Letter