Lead Patient Experience Specialist

Corewell Health

Troy, MI, US
Not specified; not specified; comprehensive benefi...
Hybrid
Bachelor's degree in healthcare field
5 years leading change initiatives
Patient experience data analysis skills
Corewell Health is seeking a Lead Patient Experience Specialist to oversee operational improvement projects aimed at enhancing patient and family experiences. The ideal candidate will have a strong background in healthcare, with leadership experience and a focus on data-driven strategies for improving care quality

Job Summary

  • The role leads and manages operational improvement projects throughout the organization to accomplish measurable improvements in patient and family experiences.
  • Candidates must effectively partner with clinical and non-clinical staff to drive change using a consumer lens and data-driven strategies.
  • Corewell Health offers a comprehensive benefits package including on-demand pay, retirement options, and discounts on essential services.

Matching Summary

Match Score: 85

Corewell Health is seeking a Lead Patient Experience Specialist to oversee operational improvement projects aimed at enhancing patient and family experiences. The ideal candidate will have a strong background in healthcare, with leadership experience and a focus on data-driven strategies for improving care quality.

Salary

Not specified; Not specified; Comprehensive benefits package included

Skills & Requirements

Must-have

  • Bachelor's degree in healthcare field
  • 5 years leading change initiatives
  • Patient experience data analysis skills
  • Stakeholder management across departments
  • Project management with measurable deliverables

Nice-to-have

  • Master's degree in healthcare related field
  • Formal manager or supervisor experience
  • Design thinking and human centered design
  • Certified Patient Experience Professional
  • Registered Nurse license in Michigan

Key Requirements

  • Bachelor's Degree required
  • 5 years relevant experience
  • CRT-At least one License and/or Certification
  • Beryl Institute Core Course preferred
  • State of Michigan RN license preferred

Work Rights

Not specified

Tailored Resume

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